Legal
Last updated: August 12, 2026
The Free plan is exactly that — free. There's nothing to refund, and no payment information is ever required to use it.
If you upgrade to Pro and it's not right for you, email hello@useagentgate.com within 14 days of your first payment and we'll issue a full refund, no questions asked.
Cancel anytime from Dashboard → Settings → Billing → Manage billing. Cancellation stops future billing — you keep Pro access for the remainder of the period you've already paid for, then your account reverts to Free automatically. We don't offer prorated refunds for the unused portion of a billing period outside the 14-day guarantee above.
All payments are processed by Paddle.com Market Limited, our payment provider and Merchant of Record. Approved refunds are issued back to your original payment method through Paddle, typically within 5–10 business days depending on your bank or card issuer.
Outside the cases above, refunds are considered on a case-by-case basis — for example, a billing error on our part. Email hello@useagentgate.com and we'll take a look.
Questions about a charge or this policy? Email hello@useagentgate.com — a real person reads every message.